Privacy Policy
Review Punk is committed to protecting the privacy of our users, clients, and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when providing our services, which involve reaching out to customers via email and SMS to request reviews on platforms such as Google.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect and process the following types of personal information:
Client Information: Business name, contact person, email address, phone number, and billing information.
End-User Information (Your Customers):
Full name
Phone number
Email address
Interaction history (e.g., review request status, feedback given)
We collect this information through:
Direct input from our clients
Integrations with client systems (e.g., CRM or POS systems)
Consent-based forms
2. How We Use the Information
We use the collected information to:
Send review request emails and SMS messages to your customers
Customize and schedule follow-ups
Monitor and report review campaign effectiveness
Improve our services and user experience
Comply with legal obligations
We do not sell or rent personal data to third parties.
3. Legal Basis for Processing (for EU/EEA users)
If you are in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context, but generally includes:
The data subject has given consent
Processing is necessary for performance of a contract
Processing is required for compliance with a legal obligation
Legitimate interests, provided those interests are not overridden by data subject rights
4. Data Sharing and Disclosure
We may share personal information with:
Third-party service providers who help us operate (e.g., email/SMS platforms, cloud storage providers)
Legal authorities if required to comply with legal obligations
Clients (your business) in the form of review campaign reports
All third-party services we use are bound by contractual obligations to keep personal data confidential and secure.
5. Data Retention
We retain customer data only for as long as necessary to fulfill the purpose it was collected for, and as required by applicable laws. Once no longer needed, the data is securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
Access personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict data processing
Withdraw consent at any time
To exercise these rights, please contact the business that submitted your data, or reach out through the channels provided at the time of the review request.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without parental consent, we will delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." Your continued use of our services after any changes indicates your acceptance of the updated policy.
